Operations quality Specialist
October, Cairo, Egypt
Full Time
Mid Level
Role Brief:
Your role entails gathering and analyzing customer information to provide optimal solutions. You'll offer support to customers' content via chats, and emails, ensuring timely escalation of approving ad posting their content on our app.Responsibilities:
- Manage customer content via emails and chats, delivering superior customer experiences by furnishing product information, and resolving issues.
- Demonstrate exceptional customer service skills in all interactions, striving for timely resolution with a single contact.
- Employ empathy and conflict resolution skills to de-escalate customer issues effectively.
- Utilize strong time management and prioritization abilities to manage a high volume of content in a fast-paced setting.
- Identify and report critical or recurring customer service issues to supervisors.
- Liaise with internal teams to ensure project delivery, negotiate delays, or resolve obstacles.
- Coordinate project tasks within designated budget and timelines.
Requirements for this Position:
- Minimum of 1 year of experience in customer service.
- Bachelor's degree.
- Proficiency in PC skills, including Internet and Windows-based applications.
- Strong verbal communication skills in English and Arabic, with expertise in de-escalation.
- Strong writing skills in both English and Arabic.
- Excellent problem-solving abilities.
- Strong analytical mindset.
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